olxTerms of Use

We at olx operate a platform where players across supported jurisdictions can access sportsbook markets, live-dealer tables, slot games, and esports entries. This page sets out our terms of use—the conditions under which we provide access, the rules that govern deposits and withdrawals, and the procedures we follow when disputes arise.

When you create an account on olx, you agree to these terms. We enforce them consistently to protect your account, your funds, and the integrity of our platform. Our policy covers account opening, deposits and withdrawals, bonus terms, game rules, and dispute resolution. We operate across Jakarta, Surabaya, Bandung, Medan, and Semarang, supporting payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers.

Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law. This page explains what we expect from you and what you can expect from us.

Our olx Account and Access Policy

To join olx, you must be at least 21 years of age and provide accurate identity information. We require an email address, a strong password, and your Indonesian phone number. During account creation, you agree to our terms and confirm that you are accessing our platform from a supported jurisdiction.

We conduct Know Your Customer (KYC) verification before you can deposit funds. You must provide a scan of your national ID and a selfie for confirmation. This process typically resolves within hours. We use this information to verify your identity, prevent fraud, and comply with regional regulations. Your personal data is encrypted and stored securely; we do not share it with third parties except as required by law.

Once your account is verified, you can deposit funds immediately. We support six major payment methods: DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet. All deposits are instant. Your account balance is unified across all olx products—sportsbook, live dealers, slots, and esports—so you do not need separate wallets.

Our Deposit and Withdrawal Terms

We process all subject to verificationly. There are no hidden fees or processing delays. Your balance updates within seconds of confirmation, and you can begin playing immediately. Minimum deposit amounts vary by payment method but typically start at our welcome offer.

Withdrawals are processed subject to standard banking verification windows. We do not hold withdrawals beyond these timeframes unless we detect unusual activity—rapid deposits and withdrawals, geographic anomalies, or changes in device fingerprint. If we detect risk, we notify you and ask you to re-verify your identity before processing the withdrawal. This protects your account and our platform integrity.

Once a withdrawal is approved and sent to your payment provider, we cannot reverse it. If funds do not arrive, contact your bank or payment provider directly. We maintain complete transaction history so you can track every deposit, withdrawal, and game outcome. Transaction logs are available in your account dashboard.

• Deposits are instant and subject to no additional fees from olx.
• Withdrawals settle subject to standard banking verification windows.
• Minimum withdrawal amounts vary by payment method.
• We do not charge withdrawal fees; your bank may deduct a small processing fee.
• Once a withdrawal is approved and sent to your payment provider, we cannot reverse it.

Our Bonus Terms and Promotional Offers

We occasionally offer promotional bonuses to new and existing players. All bonuses come with terms and conditions—typically a minimum deposit requirement and wagering threshold before you can withdraw the bonus amount. We display bonus terms clearly when you opt in to a promotion.

Bonuses are credited to your account automatically once you meet the eligibility criteria. Bonus funds are subject to our wagering requirements and betting restrictions. Not all games contribute equally to wagering requirements; live-dealer tables, sportsbook markets, and slot games may have different contribution percentages. We specify these details in each promotion's terms.

We reserve the right to modify, suspend, or cancel promotions at any time. If you have questions about a specific bonus, our support team can provide clarification during Jakarta and Surabaya business hours, available in English and Indonesian.

Our Game Rules and Outcome Settlement

All olx games operate with transparent rules and published odds. For sportsbook markets covering Liga 1, Piala AFF, and other tournaments, outcomes are settled based on official league results. For live-dealer tables—blackjack, roulette, baccarat, Dragon Tiger—outcomes are final once the dealer declares them. For slot games, outcomes are determined by certified random-number generation and are final once the result is displayed.

We do not reverse game outcomes except in cases of technical malfunction—stream drop, audio failure, or dealer error that we can document. If a technical issue occurs, we pause the game, replay it once the stream resumes, and document the restart in our compliance log. Our compliance log is available to support requests and regulatory inquiries.

All olx games are audited quarterly by independent external auditors. Aggregate outcome data is published so players can verify that results match stated odds over time. This transparency is fundamental to our operation.

We at olx enforce our terms consistently and transparently. When disputes arise, we review evidence and settle based on documented facts.

Our Dispute Resolution Process

If you believe there has been an error in your account balance, a game outcome, or a transaction, contact our support team within 30 days of the incident. Provide your account number, transaction ID, and a description of the issue. Our team will investigate and respond within 5 business days.

We review all disputes based on documented evidence—server logs, game records, payment receipts, and chat transcripts. If we determine an error has occurred, we correct it immediately. If we determine that the outcome or transaction was handled correctly, we explain our findings in detail.

If you are not satisfied with our resolution, you may escalate the dispute to our compliance officer. Provide your account number, the original dispute ticket number, and your escalation request. Our compliance officer will review the case and provide a final determination within 10 business days. This determination is binding under our terms.

Our olx Platform Conduct and Account Protection Policy

We expect all olx users to conduct themselves respectfully on our platform. We prohibit harassment, hate speech, fraud, and any attempt to circumvent our security measures. Violations of our conduct policy may result in account suspension or permanent termination at our sole discretion.

We apply standard encryption and two-factor authentication to protect your account. Your password is never stored in plain text. Session tokens expire after subject to verification of inactivity to prevent unauthorized access on shared devices. We periodically audit account activity for unusual patterns and notify you if we detect risk.

We reserve the right to suspend or close your account if we detect fraudulent activity, attempted exploitation of our systems, or violations of local law. If we close your account, we will process any outstanding withdrawals subject to standard verification windows, and we will document our reasons in writing.

Account age requirement

You must be at least 21 years old to create an olx account. We verify age during KYC registration.

Identity verification

We require a national ID scan and selfie before your first deposit. This protects your account and complies with regional regulations.

Jurisdiction restriction

Our services are available only where local law permits. You are responsible for verifying compliance in your jurisdiction.

Payment method matching

We require that deposits and withdrawals be made from accounts registered in your name. We do not permit third-party deposits or withdrawals.

Our Liability and Limitations

We provide olx services on an "as-is" basis. We make no guarantees regarding uptime, uninterrupted access, or error-free operation. We are not liable for any indirect, incidental, or consequential damages—including lost profits or lost data—arising from your use of our platform.

Your maximum recovery from olx for any single claim is limited to your account balance at the time of the claim. This limitation applies to all disputes, technical failures, and account losses regardless of cause.

We undertake to maintain reasonable security practices and to process transactions in compliance with our published terms. Beyond these commitments, we disclaim all other warranties. Your use of olx constitutes your acceptance of these limitations.

Our Jurisdiction Notice

We operate olx in multiple supported jurisdictions across Southeast Asia. This terms page is written in English and serves as the master reference. In the event of any translation discrepancy, the English version prevails.

These terms are governed by the laws of the jurisdiction in which you are located at the time of account registration. All disputes arising from your use of olx are resolved through our internal dispute resolution process first, and then through arbitration or local courts if you choose to escalate further. You waive the right to class-action litigation and agree to resolve all disputes on an individual basis.

We may modify these terms at any time. We will notify you of material changes via email or platform notification at least 30 days before the changes take effect. Your continued use of olx after notification constitutes your acceptance of the modified terms.